For general education students, the school must contact the parent/guardian/adult student within five business days of their request for records, and allow them to review the records within that time frame. The school must also inform the parent of where other records are kept, if not at the local school, so the parent/guardian/adult student can review them at the other locations within the five day time frame.
For special education students, the school must ensure the receipt of the copies of the records to the parent/guardian/adult student within five business days of their written request. This may be accomplished by giving the copies of the records directly to the parent, by messenger, or by fax. The person served must also contact all other departments who have parts of the records requested, and have those departments get copies of the records to the parent within the same five days.
Include a cover letter describing what documents are being provided along with the production. Keep a copy of the cover letter and proof of production (receipt).